Reports & Studies

Agency Reports

Government Accountability Office Reports

The Government Accountability Office (GAO) has long served an important role in studying the advancement of telework initiatives in the Federal Government.  Many of GAO's reports are done at the request of congressional committees or subcommittees or are mandated by public laws or committee reports.  A list of GAO reports on the topic of telework can be found below.

• Federal Telework: Better Guidance Could Help Agencies Calculate Benefits and Costs
  July 2016
• Telecommunications: Federal Deployment Programs and Small Business
  February 2014
• OPM's 2012 Telework Report Shows Opportunities for Improvement
  June 2013
• Influenza Pandemic: Agencies Report Progress in Plans to Protect Federal Workers but Oversight Could Be Improved
  July 2012
• Program Measurement Continues to Confront Data Reliability Issues
  April 2012
• Agencies Need Coordinated Guidance on Incorporating Telework into Emergency and Continuity Planning
  July 2011
• Participant-Identified Leading Practices That Could Increase the Employment of Individuals with Disabilities in the Federal Workforce
  October 2010
• Key Securities Market Participants Are Making Progress, but Agencies Could Do More to Address Potential Internet Congestion and Encourage Readiness
  October 2009
• Influenza Pandemic: Greater Agency Accountability Needed to Protect Federal Workers in the Event of a Pandemic
  June 2009
• Influenza Pandemic: Increased Agency Accountability Could Help Federal Employees Serving the Public in the Event of a Pandemic
  June 2009
• Telework Programs Need Clear Goals and Reliable Data
  November 2007
• Greater Focus on Results in Telework Programs Needed
  June 2007
• Agencies Could Improve Planning for Telework During Disruptions
  May 2006
• Continuity of Operations - Selected Agencies Could Improve Planning for Use of Alternate Facilities and Telework During Disruptions
  May 2006
• Agency Telework Methodologies
  September 2005
• Key Practices to Increasing Federal Telework
  July 2004
• Further Guidance, Assistance, and Coordination Can Improve Federal Telework Efforts
  July 2003

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General Services Administration Reports

The legislative framework for the Federal telework program has provided the U.S. Office of Personnel Management and Genderal Services Administration (GSA) with lead roles for the Governmentwide telework initiative.  GSA partners with OPM in the development of policy and policy guidance in the areas of telework centers, travel, technology, equipment, dependent care, and Alternative Workplace Arrangements.  GSA reports and related guidance are listed below:

• Telework and Dependent Care
  August 2006
• Telework Technology Cost Study, Executive Summary
  May 2006
• Technology Barriers to Federal Home-Based Telework
  April 2002
• Policy Review on Telework and Telework Related Issues
  August, 2002
• Federal Telework Topics
• Interagency Telework Issues Working Group, Interagency Governmentwide Policy Review on Telework and Telework Related Issues
  August 2002
• Evolution of Telework in the Federal Government
  February 2000
• Expert Consensus on Recommended Practices for Telework Program Success
  September 2001

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U.S. Office of Personnel Management Reports 

• Annual Reports to Congress
• The Telework Whitepaper
• Work-Life Program Evaluation Guide
• Women in Federal Service
  March 31, 2015
• Literature Reviews and Best Practices for Agencies
  June 2012
• Federal Agency Efforts to Promote and Use Telework Centers
  December 2001
• Telework Works: A Compendium of Success Stories, May 2001
  May 2001

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Merit System Protection Board Reports

• Telework: Weighing the Information, Determining an Appropriate Approach
  October 2011
• Balancing Work Responsibilities and Family Needs
  November 1991

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Other Agency Reports

• The United States Patent and Trademark Office: A Telework Internal Control and Program Review.  This review of the USPTO Telework Program includes an internal control review to determine if the program complies with Internal Control standards outlined in OMB Circular A-123, Management's Responsibility for Internal Control and a programmatic review to determine the effectiveness and efficiency of the USPTO Telework Program.
• Internal Control and a programmatic review to determine the effectiveness and efficiency of the USPTO Telework Program.
• Increased Use Of Telework To Reduce Infrastructure Costs At Headquarters. This report is the result of an Office of Inspector General (OIG) review of potential costs and benefits of frequent telework at EEOC Headquarters, located at 1801 L Street, Northwest, Washington, D.C.
  EEOC Report – March 2005
• Telework for Workers with Disabilities Pilot Projects. This report is intended to provide direct input into the practices, policies and legislation related to telework that can assist people with disabilities as they move back into the workforce.
  DOL Report - November 2009

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